This course is designed to train individuals on what is necessary to operate as a travel agent from working at home, or as an outside Sales Representative.

COURSE COVERS

TICO:
Travel Industry Council of Ontario role in the Travel Industry

1. Compensation fund
2. Travel and the Law
3. Before & After the client travels
4. Invoicing the client Agents obligation

PRODUCT:
Emphasis is placed on the making of reservations, handling bookings, price calculations, the use of timetables, travel guides, brochures and industry handbooks

1. Tour Operators, Cruises, Hotels, Car Rentals, Rail, Air Only, Insurance, Charters, E-ticketing

SALES:
A broadly-based practical training which includes the following topics

1. Introduction, greeting the client & telephone manners
2. Qualifying the client & selection of product
3. Selling up / cross selling
4. Closing the sale


The International Institute of Travel is a member of:

  IATA - International Air Transport Association AH&LA - American Hotel & Lodging Association
  CITC - Canadian Institute of Travel Counsellors CTO - Caribbean Tourist Organization

120 Carlton Street, Suite 402, Toronto M5A 4K2, Ontario (Canada)
Telephone: 1-416-924-2271
E-Mail: iit@iitravel.com
Copyright of all courses and study materials is owned by the International Institute of Travel.
Reproduction in whole or in part, without the express written consent of the
International Institute of Travel is strictly prohibited.
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Visit our Website at www.iitravel.com