GENERAL INFORMATION FOR ALL STUDENTS

 

Welcome to the International Institute of Travel. We hope your stay at the Institute will be prosperous and successful. Listed below are some details students might find useful during the course.

1. Attendance

On your first day of classes, your instructor will advise you of all class times. You are expected by the Institute to attend all lessons regularly and punctually. The Instructor reserves the right to refuse admittance to students arriving late until a suitable break in the lesson occurs. Students may be summarily dismissed for repeated absences. Please obtain a Doctor’s letter for medical absences, and be sure to notify the school if you will be absent from any class.

Current attendance policy requires that you are not to be absent for more than 2 days for courses 2 or 3 weeks long, for more than 3 days for courses 4 weeks long, for more than 4 days for courses 5 weeks long, or for more than 5 days for courses 6, 7 or 8 weeks duration.

Instructors are allowed to suspend a student from the course if she/he has 3 consecutive absences days for the current course, and if there is no valid reason from the student reported to the College.

A leave of absence may be granted, on written request and on reasonable grounds, such as sickness (with a medical note) or a death in the immediate family, but students cannot be allowed more than six months off, before being required to complete their studies. Students who do not re-start classes within six months are subject to dismissal.

1.1 International Students
Failure to commence your course upon obtaining approval of your Study/Work Permit will result in a direct report to Canadian Immigration Authorities. Any failure to pursue the timely completion of your course will also be reported.

2. Building Facilities

Washrooms are kept locked. A key is required for both Men’s and Women’s washroom. They are kept by the reception area.
Office phones are not to be used. There are payphones available outside of the building.
Students are expected not to smoke anywhere in the building, to keep the washrooms tidy and to exit the building promptly after classes (no lingering in hallways).
Students should not have food or beverage in the classroom, only water is allowed. During their break time, students can use the kitchen facility. Read and follow all signs in the kitchen.

3. Health Insurance Plan – International Students

It is mandatory for international students to have a health insurance plan.
You can contact your school advisor for more information on health insurance for international students.

4. Astor Travels

Located at the Institute, Astor Travels is a full service retail travel agency founded in 1989 to serve the growing needs of its students. Its professionally trained and experienced travel consultants are able to provide you with the following services.

  • The lowest fares available
  • Special rate for hotels and car rentals
  • Discounts on vacation travel
  • Student Insurance available

Feel free to contact an Astor Travels agent to get more information related to the services listed above.

5. Holiday Calendar

The Institute will be closed for the following holidays:

- New Year’s Day                    - Victoria Day                          - Labour Day              
- Family Day                           - Canada Day                          - Thanksgiving
- Good Friday                         - Civic Holiday                          - Christmas Break

5.1 Severe Weather – College Procedure

Occasionally, severe weather conditions may require the International Institute of Travel to cancel the classes and close the school.
During the winter months the school closures due to inclement weather will be informed through an early email or/and a phone call to all current students. Make sure to report to your student counsellor, in case of a change in your contact information.

6. Class Information

  • All class schedules are subject to change and the Institute reserves the right to condense and/or alter course material, particularly if class size warrants.
  • Coats, bags and other valuables are left within I.I.T. premises at the student’s own risk.
  • Food, drinks, and smoking are not permitted on the school premises.
  • Students are expected to observe all school rules, fire regulations and staff directives. Students may be terminated for disruptive activities or breach of school rules, etc.
  • Students are expected to wear neat, clean and modest clothing suitable for the workplace, in school (no beach clothing, shorts, halter tops, etc.). Students must remove winter boots and clean off shoes before entering the school in the winter.
  • Defacing of any school property is grounds for immediate dismissal.
  • Students may not use the school photocopier (reserved for staff use only).
  • Homework assignments must be completed. Teachers are instructed to deduct marks for failure to complete homework.
  • Each class will break for coffee daily. Break time for full-time classes, morning, afternoon and evening program is 30 minutes, for part-time classes breaks are 15 minutes.
  • All suggestions or comments to the Institute should be in writing and should be sent both to the corporate head office at 120 Carlton Street, Suite 402, Toronto, Ontario, M5A 4K2 and to the school’s Student Counselor.

7. Class Scheduling

Any questions or concerns regarding your course scheduling should be addressed to your Student Counselor. The school reserves the right to decide in which class or classroom a student will be situated.

Students may be permitted to change start dates on written request and on reasonable grounds such as sickness (with a medical note) or a death in the immediate family, but start dates cannot be extended by more than six months after classes have been scheduled. Students who do not begin classes within six months of their scheduled start are subject to dismissal.

7.1 International Students
International Students may be permitted to change start dates on written request or via email in case of not receiving the proper answer from Canadian Immigration regarding their Student Visa applications upon proof of ongoing process. Conditions listed above (7) are applicable.

8. Course Payments

All course payments are expected on time. Any problems resulting from this should be directed to the       Student Counselor. Any N.S.F. (return) cheques are subject to a $ 75.00 fee. In addition, for either N.S.F. cheques or late payments, late charges and collection costs are to be paid by the student forthwith on demand.

8.1 Late Payment Fee
Students must follow the tuition due dates listed on the Payment Schedule form. In case of overdue balance, a $100.00 Late Payment Fee will be charged.

9. Exam Policy/Procedures

  • All students will be given any pertinent instructions for each course examination prior to the examination date (i.e. Time limit or whether reference material may be used).
  • Answers must be clearly written on the examination paper in pen (blue or black). Pencil will not be accepted.
  • Cellphones are not allowed during examination. Students must turn-off phones and any other devices.
  • Any communication with other students during exams will result in the examinations of the students affected automatically being invalidated and a grade of zero will be assigned.
  • Students who arrive late for an examination are not allowed additional time.
  • Exam supervisors are not permitted to answer any questions concerning the contents of the examination.
  • No student, unless under exceptional circumstances, will be allowed to leave the examination room (particularly in a closed book exam situation).
  • Examinations are normally graded within 4 weeks of the examination date. Students are not allowed to question their instructors about the exams, their grades, or when their papers will be marked. All questions about examinations must be dealt with through the school management only (request in writing can be handed to the Student Counselor). Marks will be written and delivered to each student individually, when ready.
  • Students are allowed to discuss their grades with the Administration department and review their exam and project papers within 5 business days after receiving evaluation results.
  • Exam Rewrites – In the event of a failing grade, the student who elects to rewrite may do so on the next exam date. The exam must be written in the classroom by pre-arrangement with the instructor and the Student Counselor. The content of the exam will be different than previously written. No rewrites are permitted for students who have received over 60% for a final mark. The cost to rewrite an exam is $75.00. Students are permitted to rewrite an exam only once. A student who fails a course also has the option of re-taking the course at a fee of 50% of the current tuition fee for that course.

9.1 Missed examinations
Final Examinations should be administered in accordance with the examination schedule.
Failure to attend the examination you will be marked as absent. Consequently, the Exam will be marked as a Fail as one exam attempt taken.
If a student misses the scheduled examination, due to medical reasons only, he/she will be allowed one opportunity (timing to be at the choice of the school) to re-sit the examination at no charge, on production of a Doctor’s letter.

10. Job Search Assistance

The Institute may provide a complimentary resume service for students who complete their courses successfully and have an excellent school report. Fill out the information sheet which may be obtained at the reception desk. Allow a minimum of one week for completion.

The Institute website will have the latest job offer available. Please remember that the school does not give guarantees of jobs or of job placement.

Please note that the Institute will be contacting you after graduation to inquire about whether you have found employment. Since the Institute is required to conduct this follow-up, your assistance would be appreciated in advising us of any new address or phone number of successful job placement.

11. Materials

Each student will be required to supply: a world atlas, a current calendar, a calculator, pens and pencils, paper/notebooks, laptop computer.

The Institute will supply: textbooks and tour operator brochures for classroom use.

No school material (apart from your textbooks and notes) is to be removed from the school premises without consent of the school management.

11.1 Textbooks

The textbooks are part of your program and made to be used as a reference guide not only in the classroom but also in the job field.
Therefore, students are not allowed to reuse books from previous students. It is important for you to have your own textbooks.

12. Marks

a) Passing Mark – A passing grade is 60% with the following breakdown:
Final Exam: 60%
Attendance: 10%
Project/Assignment: 20%
Quiz/Case Study: 10%
Total Mark: 100%

Honors standing is obtained by any student receiving an average mark of 90%.

b) Failing Mark – Should you not receive a passing standing, contact your instructor. If your mark is under 50% you are allowed one rewrite but recommend that you retake the course. If your mark is between 50-59%, you may wish to either rewrite the exam or retake the course (one rewrite is permitted at a fee of $75.00 and a retake is at a 50% fee).

c) Retaking Course – Students who have failed may consider retaking the course (subject to availability of space in class). A fee of 50% of the current course tuition fee will apply.

d) International Examinations
AHLA (American Hotel & Lodging Association) – To be eligible to earn a certificate of completion from AHLA, you must pass their final exam with grade 70%.
IATA (International Air Transport Association) – To be eligible to earn an IATA Diploma, International Travel & Tourism students must pass the IATA Exam.

13. Student Requests

All requests related to your program must be directed to your student Counsellor via email or a letter request.
Note that the school does not provide reference letters under any circumstances. If you require to identify yourself as an IIT student at any point during your program, you can use your student ID and your Enrolment Contract. This applies to job applications, travel plans, etc.

14. Academic Suspension

As a student, you can be suspended from the school due to poor academic performance or violation of the institution’s policies. You will be informed by your Student Counsellor if such circumstance occurs. You will be allowed to return to the college after the period of suspension; however, there will be no extensions to your program ending date and your payment must be up to date.

15. Dismissal - The school’s dismissal policy can be found added at the end of this information handout.

16. Academic Dishonesty and Discipline - The school’s academic dishonesty and discipline policy can be found added at the end of this information handout.

17. Diplomas and Certificates

Please note that all monies owing must be paid and all documents required must be on file, before we will issue your diploma/certificates. It is your responsibility to ensure that all payments are made and documents are provided well in advance of graduation. To re-issue diplomas or certificates for any reason, a $150.00 charge will be applied. To re-issue transcripts, a $80.00 charge will be applied.

18. Evaluation and Suggestions

The Institute prides itself in its experienced instructors, comprehensive textbooks and support materials. However there is always room for improvement and your views are important. An evaluation form is presented to you at the end of each course and it would be greatly appreciated if you would take the time to complete it and return it. You do not need to identify yourself by name.

18.1 Key Performance Indicator Survey for Graduates

After your graduation, you will be contacted in a few months’ time regarding your participation in the Key Performance Indicator (KPI) Graduate Satisfaction Survey. You will be receiving a call in approximately 6 months' time from your graduation date from Forum Research Canada, a research company contracted by the Ministry of Advanced Education and Skills Development.

This company will be collecting information for the Key Performance Indicator (KPI) Graduate Satisfaction Survey, to be followed by the KPI Employer Satisfaction Survey. The purpose of these surveys is to measure International Institute of Travel’s effectiveness in preparing you for the job place. The results have an important impact on both the college's level of provincial funding as well as determining future curriculum and program direction. Forum Research Canada requires your consent to contact your employer for their input to the employer survey.

We encourage you and your employer to participate and make a difference to the International Institute of Travel's future. We appreciate your feedback and will use it to evaluate changes and make improvements at our College. Your opinion is very important to us!

 

REFUND POLICY

Fee Refund Policy as Prescribed under s. 25 to 33 of O.Reg. 415/06
Full refunds
25. (1) A private career college shall refund all of the fees paid by a student under a contract for the provision of a vocational program in the following circumstances:

1. The contract is rescinded by a person within two days of receiving a copy of the contract in accordance with section 36 of the Act.

2. The private career college discontinues the vocational program before the student completes the program, subject to subsection (2).

3. The private career college charges or collects the fees,

i. before the registration was issued for the college under the Act or before the vocational program was approved by the Superintendent, or

ii. before entering into a contract for the provision of the vocational program with the student, unless the fee is collected under subsection 44 (3).

4. The private career college expels the student from the college in a manner or for reasons that are contrary to the college’s expulsion policy.

5. The private career college employs an instructor who is not qualified to teach all or part of the program under section 41. 

6. The contract is rendered void under subsection 18 (2) or under section 22.

7. If a private career college fails to, or does not accurately, provide in the itemized list provided to the Superintendent under section 43 a fee item corresponding to a fee paid by a student for the provision of a vocational program, the college shall pay the student,

i. in the case of an item not provided by the college, the full amount of the fee for the item, and

ii. in the case of a fee in excess of the amount of the fee provided for the item, the difference between the amount of the fee for the item provided to the Superintendent and the fee collected. 

(2) A full refund is not payable in the circumstances described in paragraph 2 of subsection (1) if the discontinuance of the vocational program coincides with the private career college ceasing to operate.

(3) A refund is not payable under paragraphs 1 to 6 of subsection (1) unless the student gives the private career college a written demand for the refund.

(4) A refund under subsection (1) is payable by the private career college within 30 days of the day the student delivers to the college,

(a) in the case of a rescission under section 36 of the Act, notice of the rescission; or

(b) in the case of a refund under paragraphs 2 to 6 of subsection (1), a written demand for the refund.

Partial refund where student does not commence program
26. (1) If a student is admitted to a vocational program, pays fees to the private career college in respect of the program and subsequently does not commence the program, the college shall refund part of the fees paid by the student in the following circumstances:

1. The student gives the college notice that he or she is withdrawing from the program before the day the vocational program commences.

2. In the case of a student who is admitted to a vocational program on the condition that the student meet specified admission requirements before the day the program commences, the student fails to meet the requirements before that day.

3. The student does not attend the program during the first 14 days that follow the day the program commenced and the college gives written notice to the student that it is cancelling the contract no later than 45 days after the day the program has commenced.

(2) The amount of a refund under subsection (1) shall be an amount that is equal to the full amount paid by the student for the vocational program, less an amount equal to the lesser of 20 per cent of the full amount of the fee and $500.

(3)  A refund under subsection (1) is payable,

(a) in the case of a refund under paragraph 1 of subsection (1), within 30 days of the day the student gives notice of withdrawing from the program;

(b) in the case of a refund under paragraph 2 of subsection (1), within 30 days of the day the vocational program commences; and

(c) in the case of a refund under paragraph 3 of subsection (1), within 45 days of the day the vocational program commences.

(4) For the purposes of paragraph 3 of subsection (1), it is a condition of a contract for the provision of a vocational program that the private career college may cancel the contract within 45 days of the day the vocational program commences if the person who entered the contract with the college fails to attend the program during the 14 days that follow the day the vocational program commences.

(5) A private career college that wishes to cancel a contract in accordance with subsection (4) shall give written notice of the cancellation to the other party to the contract within 45 days of the day the vocational program commences.

Partial refunds: withdrawals and expulsions after program commenced
27. (1) A private career college shall give a student who commences a vocational program a refund of part of the fees paid in respect of the program if, at a time during the program determined under subsection (3),

(a) the student withdraws from the program after the program has commenced; or

(b) the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy.

(2) This section does not apply to vocational programs described in sections 28 and 29.

(3) A private career college shall pay a partial refund under this section only if the withdrawal or expulsion from the vocational program occurs at a time during the program determined in accordance with the following rules:

1. In the case of a vocational program that is less than 12 months in duration, the withdrawal or expulsion occurs during the first half of the program.

2. In the case of a vocational program that is 12 months or more in duration,

i. for the first 12 months in the duration of the program and for every subsequent full 12 months in the program, the withdrawal or expulsion occurs during the first six months of that 12-month period, and

ii. for any period in the duration of the vocational program remaining after the last 12-month period referred to in subparagraph i has elapsed, the withdrawal or expulsion occurs in the first half of the period.

(4) If the student withdraws or is expelled from a vocational program within the first half of a period referred to in subsection (3), the amount of the refund that the private career college shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and

(b) the portion of the fees in respect of the portion of the period that had elapsed at the time of the withdrawal or expulsion.

(5) If the student withdraws or is expelled from a vocational program during the second half of a period referred to in subsection (3), the private career college is not required to pay the student any refund in respect of that period. 

(6) A private career college shall refund the full amount of fees paid in respect of a period that had not yet commenced at the time of the withdrawal or expulsion.   

Partial refunds: distance education programs
28. (1) This section applies to a vocational program that is offered by mail, on the internet or by other similar means.

(2) A private career college shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if,

(a) the student withdraws from the program or the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy; and

(b) at the time of the withdrawal or expulsion, the student has not submitted to the private career college all examinations that are required in order to complete the program.

(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be determined in accordance with the following rules:

1. Determine the total number of segments in the vocational program for which an evaluation is required.

2. Of the total number of program segments determined under paragraph 1, determine the number of segments in respect of which an evaluation has been returned to the student. 

3. The amount of the refund that the private career college shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,

i. an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500, and

ii. the portion of the fees in respect of the number of segments determined under paragraph 2.

(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has been evaluated in respect of more than half of the total number of segments in the program.

Partial refunds: non-continuous programs
29. (1) This section applies to a vocational program approved by the Superintendent to be provided through a fixed number of hours of instruction over an indeterminate period of time.

(2) A private career college shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if, before completing the required number of hours of instruction,

(a) the student has given the college notice that he or she is withdrawing from the program; or

(b) the student is expelled from the program in circumstances where the expulsion is permitted under the private career college’s expulsion policy.

(3) The amount of the refund that a private career college shall give a student under subsection (1) shall be equal to the full amount of the fees paid in respect of the program less,

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and

(b) a portion of the fees in respect of the program that is proportional to the number of hours of instruction that have elapsed at the time of the withdrawal or expulsion.

(4) A private career college is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has completed more than half of the required number of hours of instruction in a program.

No retention of refund
30. A private career college shall not retain, by way of deduction or set-off, any refund of fees payable to a student under sections 25 to 29 in order to recover an amount owed by the student in respect of any service or program other than a vocational program offered by the private career college.

Treatment of books and equipment
31. In calculating a refund under sections 25 to 29, a private career college may retain the retail cost of books or equipment that the private career college supplied to the student if the student,

(a) fails to return the books or equipment to the private career college within 10 days of the student’s withdrawal or expulsion from the program, or

(b) returns the books or equipment to the private career college within the 10-day period referred to clause (a), but fails to return it unopened or in the same state it was in when supplied.

Refund for international students
32. A notice to a private career college that is provided by or on behalf of an international student or of a prospective international student and that states that the student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed to be,

(a) notice of a rescission of the contract for the purposes of section 36 of the Act if the notice is given within two days of receiving a copy of the contract; and

(b) notice that the student is withdrawing from the program for the purposes of paragraph 1 of subsection 26 (1) or clause 29 (2) (a) if the notice is received on or before half of the duration of the program has elapsed.

Currency
33. Any refund of fees that a private career college is required to pay under the Act shall be paid in Canadian dollars.

 

DISMISSAL POLICY

1. All students of the International Institute of Travel are required to follow all rules and regulations of the school which are set out from time to time by this directive, our “GENERAL INFORMATION FOR ALL STUDENTS”, or by any policy directives issued by the school.

2. All students will abide by instructions and directives of school staff.

3. Students who violate school’s rules and regulations are subject to dismissal.

4. The school will provide written warning to any students who violate the school’s rules and regulations. A repeat violation will be grounds for immediate dismissal, for cause, and pursuant to student shall be obligated to pay the following:

a) An amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and

b) The portion of the fees in respect of the portion of the period that had elapsed at the time of the withdrawal or expulsion.

Any prepaid tuition in excess of this calculation will be refunded to the student. Any amounts owing to the school shall be due and payable within 30 days of demand, in the event of dismissal.

5. A student who is dismissed, in addition to other monies owing, is required within 30 days of demand, to pay for the repair of replacement cost of any property that has been damaged or destroyed as a result of the willful action or conduct of the dismissed student.

6. The school requests a written notice in detail explain the reason(s) for cancelling from the program. A student is responsible for all student fees to the school until a written notice of cancellation has been received by the Institute to process the Student Cancellation Form to calculate the charges as per Regulation 415-06, Section 24-33 under the Private Career Colleges Act, 2005.

7. Students Files that have been inactive for three months are subject to immediate cancellation. It is your responsibility to keep your Student Counselor updated on your status or any circumstances that do not allow you to finish your program on time.

 

STUDENT COMPLAINT PROCEDURE

Under section 31 of the Private Career Colleges Act, 2005; the following student complaint procedures will apply:

  • All initial complaints are to be made in writing to the attention of the Institute’s Students Counselor.
  • a) The student will have the opportunity to make an oral submission relative to his/her complaint.

b) He/She will have the right to have a witness of his/her choosing present during all proceedings.
c) He/She will have the right to have his/her witness make the oral submission on his/her behalf.

  • Minutes of the oral submissions will kept and all copies of correspondence will kept in the student’s file for a period of three (3) years from the date of submission. These will be made available to the student for the same period.
  • Once the complaint has been received of heard, a decision will be rendered by the Institute’s Director. This decision will be made in writing to the student within 14 days of receipt or hearing. The Director will recommend a solution of dismiss the complaint.
  • If a Student is not satisfied with the Institute’s Director’s decision, the student may refer the matter to the Superintendent of Private Career Colleges and shall include in his/her application all copies of correspondence (records) referred to in above clauses 1, 3 and 4.

 

ACADEMIC DISHONESTY AND DISCIPLINE

Students are expected to know, understand, and comply with the ethical standards of the International Institute of Travel, and they must report any acts of academic dishonesty by other students.

Academic dishonesty is any type of cheating that occurs in relation to a formal academic exercise and applies to all students at the Institute. It includes, but is not limited to the following:

  • Plagiarism: The adoption or reproduction of ideas or words or statements of another person without due acknowledgment.
  • Fabrication: The falsification of data, information, or citations in any formal academic exercise.
  • Deception: Providing false information to an instructor concerning a formal academic exercise - e.g., giving a false excuse for missing a deadline or falsely claiming to have submitted work.
  • Cheating: Any attempt to give or obtain assistance in a formal academic exercise (like an examination) without due acknowledgment.
    Sabotage: Acting to prevent others from completing their work. This includes cutting pages out of school books or willfully disrupting the experiments of others.
  • Complicity in Academic Dishonesty: Complicity involves knowingly contributing to another’s acts of academic dishonesty.

 

PENALTIES

  • First Offence

The penalty for a first academic dishonesty offence is normally a grade of “0” on the work in which the offence occurred, and on the recommendation of the Academic Department. The Student Counselor will also submit an Academic Dishonesty Report to the Student File.

  • Second Offence

The penalty for the second academic dishonesty offence is normally a Fail (F) in the course where the offence occurred, and suspension from the College for a time period determined by the Academic Department. Student must see the Coordinator/Student Advisor for reinstatement. The Student Counselor will also submit an Academic Dishonesty Report to the Student File.

  • Third Offence

Any further violation of the Academic Dishonesty Policy will result in College initiated mandatory withdrawal for academic purposes, regardless of the course involved. Student will receive an automatic suspension from all college programs. Student must see the Coordinator/Student Advisor for possible reinstatement.

Students have the right to contest all reported admonitions and violations. Students who commit acts of academic dishonesty will be subject to disciplinary action at the College.