Travel and Tourism Diploma Programme

Course Descriptions
Course Duration & Times


The Travel and Tourism Diploma Programme is designed for both newcomers and persons already working in the travel industry, who may need training in other sectors.

Travel and Tourism Diploma Programme


Domestic and International Airline Tariff & Ticketing - Training is given in the correct manner of filling out airline tickets, e-tickets, calculating fares and using air line industry handbooks. Topics covered: Billing and Settlement Plan, Normal Fares, Special Fares, Refunds and Exchanges, Credit Card Forms, MCO's, Issuing Tickets, Conjunction Tickets, Add-on Amounts, Intermediate Fares and Surcharges, International OAG, Worldwide Fares, Neutral Units of Conversion (NUC's) and Foreign Currency Adjustments.

Travel Agency Operations - A broadly based practical course is offered which includes the following topics: Travel Documentation, Charters, Train and Bus Fundamentals, Car Rental, Hotel and Resort Fundamentals, Package Tours and Travel Insurance. Emphasis is placed on making reservations, handling bookings, price calculations and the use of timetables, travel guides, brochures and industry handbooks (TIM, Hotel & Travel Index, etc.)

World Destinations - This is an intensive study of topography, population, climate, culture and tourist attractions in countries and areas worldwide, including North, Central and South America, Asia, Europe, Africa, the Caribbean, Australia and Oceania. Some lessons are illustrated with slides and films.

Computer Reservations Training - Practical training in the use of either the SABRE, APOLLO or AMADEUS airline computer reservation system to fulfill the following functions: Fare Quotes, Airline Schedules, Hotel and Car Rental Bookings, Flight Bookings, Availability Displays and others.

Sales and Marketing - A course designed to improve marketing and sales techniques with specific reference to the Travel Industry and developing the following aspects: the creation of a regular clientele, term planning objectives, improvement in productivity, promotion, advertising and closing sales.


Full Time - courses are offered Monday through Friday from 9:00am to 1:00pm.

Travel & Tourism Diploma
26 Weeks


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Head Office: 120 Carlton Street, Suite 402
Toronto, Ontario Canada M5A 4K2

Tel: (416) 924-2271, Fax: (416) 924-9632

© 1999 The International Institute of Travel

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