Travel Consultant Diploma Programme

Course Descriptions

INTRODUCTION

Introduction

The Travel Consultant Diploma programme is suitable for those interested in a management career. This course will interest students who already have a Travel and Tourism Diploma or at least one year working experience in the Travel Industry.

Course Descriptions

Travel Consultant Diploma Program

Upon completion of this programme you will have gained the necessary knowledge and skills required to pursue management positions in the Travel Industry. This programme is especially suitable for individuals that are interested in managing a travel agency.

This programme is designed to provide you with basic tools of travel agency management and to extend your knowledge from the technical to the supervisory level.

The topics covered in this programme include:

Overview of the Travel Industry
- an introductory discussion of the industry, including the Travel Distribution System, the types of travel and products available, and the travel agent's role.

Travel Trends - an examination of where the industry is going, including examination of cultural, inbound, aboriginal, adventure and international travel trends, with a look at the future of the travel agency.

Travel Agency Start Up - a consideration of the steps involved in setting up a travel agency, a comparison of buying an existing agency as compared to a start-up.

Travel Agency Structure - a discussion of the types of agencies and the differences between them, including examining working from home, franchising and outside sales.

Staffing - a thorough review of all aspects of human resources, examining all aspects of staffing considerations including recruitment and hiring, compensation, training, promotions, discipline/termination and legal issues.

IATA - obtaining registration from IATA, and the benefits/risks of registration.

Management Skills - a review of management functions and training/skills for effective leadership.

Suppliers - a discussion about choosing product suppliers, and dealing with preferred suppliers, airlines, consolidators and insurers, and negotiating strategies.

Associations - an examination of the various travel industry associations, and consortiums.

Travel Industry Act - an in-dept review of the statute governing the travel industry, including registration, financial and advertising requirements, suspensions, cancellations and appeals, and a review of the Compensation Fund.


Other Legal Issues - an overview of the complexities of legal issues concerning the operation of an agency (defending/avoiding claims, insurance, employment standards claims, documentation requirements, disclaimers).

Automation - a review of the role of automation in the modern agency (CRT systems, Internet, web sites, networking).

Setting Office Policies - a discussion of office policies which can assist in efficient operations (eg. cheque/credit card acceptance policies).

Travel Agency Accounting - an overview of all accounting procedures and systems relevant to the operation of an agency, including records, filings, tax considerations and internal controls.

Billing and Settlement Plan - a review of BSP principles and procedures and the forms, accounting and reports which are required.

Daily Operations - a discussion of routine office procedures, from opening to closing.

Marketing - how to effectively market/promote the business, and track results.

Groups - an examination of special considerations relating to group travel, including development of group business, and planning and pricing group travel.

Corporate Travel - special considerations of corporate clients, presentation folders and proposals, billing and payment procedures, profile sheets, and follow-up checklists.

Presentation Skills - effective use of voice, gesture and posture, and overcoming stage fright.


Copyright of all courses and study materials is owned by the International Institute of Travel. Reproduction in whole or in part, without the express written consent of the International Institute of Travel is strictly prohibited. All other products mentioned are registered trademarks or trademarks of their respective companies.

Head Office: 120 Carlton Street, Suite 402
Toronto, Ontario Canada M5A 4K2

Tel: (416) 924-2271, Fax: (416) 924-9632
Email:
iit@iitravel.com
Website: www.iitravel.com

© 1999 The International Institute of Travel


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