Who will benefit?

The Programme is designed for those seeking management positions or practicing managers in the world's largest employing and most diversified industry - Hospitality. This comprehensive management programme is intended to cover all aspects of management and relating specifically to management of hotels, motels, resorts and other segments of lodging/accommodation industry. The management programme is the first phase of the advance senior management programme - International Hospitality Senior Management Diploma (IHSMD). And many of the management skills taught in the programme will also be of use to management positions throughout the industry.

Specialized Subjects Covered:

Introduction to Hospitality Industry

• Welcome to Hospitality Industry
• Travel & Tourism: Partners with Hospitality
• Global Issues and Hospitality
• Dynamics of the Lodging Industry
• Hotel Development
• Hotel Management & Operations
• Contemporary Food Service Operations
• Culinary Arts & Food Service Operations
• Beverage Management
• Leisure Activities & Hospitality
• Focus on the Future
• Building for Success

Front Office Management

• Hotels – Past & Present
• Hotel Classifications
• The Hotel Guest
• The Guess Room
• Hotel Organization
• Front Office Overview
• Room Rate Structure
• The Property Management System
• Guest Accounting
• Night Audit
• Housekeeping
• Reservation & Forecasting
• Measuring Hotel Performance & Guest Service.

Food & Beverage Management

• An overview of the Industry & the Manager Learning Objectives
• Planning for Sales
• The Purchasing Department
• Planning for Food Profit & Controls
• Monthly physical Inventory & Monthly Food Cost calculations
• Beverage Profitability & Controls
• Guest Check & Cash Handling Controls
• Staff Planning
• Analyzing Cost-Volume Profit (CVP) Relationship and Marginal contribution Break-even (MCB)
• Data Base Information & Computer Systems.

Financial Management

• Overview of Financial Management
• Financial Statement & Analyzing changes in Financial Statements
• Financial Statement Analysis
• Profit-Planning & Decision –Making
• Cost of Capital and Capital Structure
• Time Value of Money
• Capital Investment Decisions
• Budgeting, Financial Planning & Controlling
• Sources and Forms of Financing
• Working Capital Management.

COURSE SUPPLEMENTS:

• Weekly Assignment
• Case Studies
• Debate / Seminar
• Trade journals & Regular up-dating of the industry
• Quizzes & Preparatory Exam
• Industrial Visits
• Guest Lectures

SPECIAL FEATURES:

• Session conducted by global experts from the training industry
• Completion of six management units leads to the Diploma Award -(IHMD)
• Technical and trade visits related to the respective Management Programme.

Duration: 7 Months (28 weeks)

Time: Mon - Fri (2:00p.m. to 5:00p.m.)